THE LONDON EYE
During my first tenure here, I was proud to be part of the original opening team for the venue. I managed inbound sales enquiries, helping customers choose suitable tickets, upgrades, and experience options. From wine tasting and private pods, to family tickets and school visits, I handled bookings from initial enquiry through to purchase.
When returning for my second tenure, my role became more customer service focused. I was the sole point of contact for inbound email and letter complaints, as well as handling customer issues in person. I investigated concerns, provided clear responses, and worked to resolve issues efficiently and professionally.
Working at the London Eye required a unique combination of commercial awareness and customer-service expertise. I had to be confident in converting enquiries into sales while also managing sensitive complaints and difficult conversations across written, telephone, and face-to-face channels.
5
2
TENURES
YEARS
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LEGOLAND WINDSOR RESORT
