MY projects AND EXPERIENCE

aerial photography of city
aerial photography of city

THE VIEW FROM THE SHARD

Head of Sales where I played a key role in returning one of London’s leading attractions to profitability.

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RIPLEY'S BELIEVE IT OR NOT! LONDON

Head of Trade Sales where I grew strategic partnerships, stronger distribution, and introduced fresh new experieces.

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green and brown roller coaster under blue sky during daytime
green and brown roller coaster under blue sky during daytime

MERLIN ANNUAL PASS

Launched the product across the UK, Germany, USA, and Australia, creating a scalable recurring revenue stream that drove loyalty and repeat visitation across multiple markets.

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People riding a green dragon roller coaster through trees
People riding a green dragon roller coaster through trees

LEGOLAND WINDSOR RESORT

Drove Annual Pass sales to unprecedented levels, strengthening loyalty, increasing repeat visitation, and supporting off-peak demand through a smarter product offer and sharper messaging.

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a castle is reflected in the water of a river
a castle is reflected in the water of a river

WARWICK CASTLE

Grew sales across direct, private hire, special events, groups, and schools, launched the venue’s first combination tickets and packages, and redesigned the booking journey to improve efficiency and conversion.

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a man standing in front of a chalk board
a man standing in front of a chalk board

MADAME TUSSAUD'S LONDON

Led inbound sales across four major attractions — Madame Tussauds London, Chessington World of Adventures, Thorpe Park, and the London Eye — driving team performance to increasing AOV and conversion.

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round building top during blue hour
round building top during blue hour

WALT DISNEY WORLD RESORT

As Cultural Representative for the United Kingdom, delivering exceptional guest service within one of the world’s most recognised attractions.

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white ferris wheel under blue sky during daytime
white ferris wheel under blue sky during daytime

THE LONDON EYE

So good, I worked here twice, once delivering inbound sales converting enquiries into bookings, and second, delivered exceptional customer service and problem solving to ensure a memorable guest experience.

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THORPE PARK RESORT

Delivered outstanding guest service as both a Guest Services Host and Admissions Host at Thorpe Park, welcoming visitors, resolving enquiries, and managing admissions, to ensure every guest had a memorable visit.

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CHESSINGTON WORLD OF ADVENTURES

The place where it all started. Initially as a Rides and Attractions Host on Bubbleworks, before progressing into a Guest Services Host role, where I handled enquiries, resolved issues, and supported departments across the park to ensure exceptional customer service.

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